Frequently Asked Questions

We develop business websites, corporate websites, landing pages, ecommerce stores, food and grocery platforms, restaurant ordering systems, logistics management software, and custom web applications. Each project is tailored to the specific needs of the client.

Typical timelines range from 2 to 6 weeks depending on the complexity of the project. A standard business website can be completed in 2-3 weeks, while a complex ecommerce platform or custom web application may take 4-8 weeks. We provide a detailed timeline during the planning phase.

Yes, absolutely. Every website we build is fully responsive and optimized for all devices including desktops, laptops, tablets, and mobile phones. We follow a mobile-first approach to ensure the best user experience across all screen sizes.

Yes, we can integrate a Content Management System (CMS) that allows you to update text, images, and other content without any technical knowledge. We provide basic training on how to use the CMS after the website is delivered.

Yes, we offer ongoing website maintenance services including content updates, security patches, performance optimization, bug fixes, and technical support. Maintenance plans are available on a monthly or quarterly basis.

We offer shared hosting, business hosting, and reseller hosting on our own infrastructure. All plans include cPanel access, SSL certificates, daily backups, and 24/7 technical support. Hosting is billed on a monthly or yearly basis.

Yes, we perform daily automated backups for all websites hosted on our servers. Backups are stored securely and can be restored upon request. We also recommend clients maintain their own local backups for additional safety.

Yes, we offer free website migration assistance when you switch to our hosting. Our team will handle the migration process to ensure minimal downtime and a smooth transition.

We strive to maintain 99.9% uptime for all our hosting services. In the rare event of downtime, our team works to resolve issues as quickly as possible. However, we do not provide service credits for downtime.

We support a wide range of domain extensions including .com, .in, .org, .net, .co.in, .info, .online, .com.au, and many more. You can check domain availability by contacting us with your desired domain name.

Domain registration is typically processed within minutes of successful payment. However, it may take up to 24-48 hours for the domain to propagate globally across all DNS servers.

Yes, we can facilitate domain transfers from other registrars. The transfer process typically takes 5-7 days and requires authorization from your current registrar. Contact us to initiate the transfer.

We send renewal reminders via email before your domain expires. If a domain is not renewed, it will enter a grace period (typically 30 days) during which it can still be renewed. After the grace period, the domain may be released and become available for others to register.

We accept payments through our secure payment gateway (Razorpay) which supports UPI, credit cards, debit cards, net banking, and various other digital payment methods popular in India. All transactions are encrypted and secure.

Yes, we provide a professional invoice for every payment received. Invoices are sent via email and include all necessary details including GST information, service description, and payment breakdown.

Yes, all payments are processed through Razorpay, a PCI-DSS compliant payment gateway. Your payment information is encrypted and handled directly by the payment gateway. We do not store any complete payment card details on our servers.

Refunds for website development are assessed based on the project stage. If work has not yet started, a full refund is issued minus transaction fees. If development has begun, the refund is calculated based on the percentage of work completed. Once a project is over 70% complete, the remaining balance is non-refundable.

Domain registration fees are non-refundable once the domain has been successfully registered. If a domain registration request fails, we will issue a full refund for that specific domain fee.

Our food and grocery platforms are available on a monthly subscription basis. You pay a recurring fee to use the platform, which includes the customer-facing website, vendor dashboard, admin panel, and all features. Setup and onboarding support are provided. Contact us for pricing details.

Yes, our platform supports multi-vendor functionality. Each vendor gets their own dashboard to manage products, view orders, and track performance. The admin panel oversees all vendors and platform operations.

You can reach our support team via email at info@brandzivio.com or by phone at +91 8708186610 during business hours. We typically respond to email inquiries within 24 hours. Priority support is available for enterprise clients.

Our business hours are Monday to Friday from 9:00 AM to 7:00 PM, and Saturday from 10:00 AM to 4:00 PM (IST). We are closed on Sundays and public holidays.

Yes, we provide basic training on how to use and manage your website after delivery. This includes guidance on updating content, managing users, and using any integrated features.

We follow security best practices including secure coding standards, input validation, SQL injection prevention, XSS protection, and HTTPS enforcement. We also implement security headers and regular security audits to protect your website.

Yes, all our hosting plans include free SSL certificates to enable HTTPS on your website. SSL encryption ensures that data transferred between your website and visitors is secure.