Refund & Cancellation Policy

1. Website Development Services

Work commences after payment confirmation. The following guidelines apply:

• If a cancellation request is made before any development work has started, a full refund of the advance payment will be issued, minus any applicable transaction fees.
• If development work has already begun, the refund will be assessed based on the percentage of work completed. You will be charged for the work done up to the point of cancellation.
• Once the project has been substantially completed (over 70% work delivered), no refund will be issued for the remaining balance.
• Customized software development projects may not be eligible for a refund once development has started, due to the bespoke nature of the work.

2. Domain Registration

• Domain registration charges are non-refundable once the domain has been successfully registered.
• Domain renewal fees are non-refundable once the renewal has been processed.
• If a domain registration request fails (domain not available or registry rejects), a full refund will be issued for that specific domain fee.

3. Web Hosting Services

• Hosting plans become active after account creation and provisioning.
• If a cancellation request is made within 7 days of hosting activation and minimal resources have been used, a partial refund may be considered at our discretion.
• No refund will be issued for hosting services after 7 days of activation.
• Unused hosting months will not be refunded for annual plans cancelled mid-cycle.

4. Subscription-Based Software Services

• Subscription fees are billed on a monthly or yearly basis as agreed.
• If you cancel a subscription, you will continue to have access until the end of the current billing period.
• No partial refunds will be issued for unused portions of a subscription period.
• Setup or onboarding fees, if any, are non-refundable once the setup process has begun.

5. Website Maintenance Services

• Website maintenance fees are billed on a recurring basis.
• Cancellation of maintenance services requires a 30-day written notice.
• Prepaid maintenance fees for unused months may be refunded on a pro-rata basis, at our discretion.

6. How to Request a Cancellation or Refund

All cancellation and refund requests must be submitted in writing via email to:

info@brandzivio.com

Please include the following information in your request:

• Your full name and contact information
• Invoice or order number
• Service for which you are requesting cancellation/refund
• Reason for cancellation (optional but helpful)

7. Refund Processing

• Approved refunds will be processed within 7-14 business days.
• Refunds will be issued to the original payment method used during purchase.
• Any transaction fees incurred during the original payment will be deducted from the refund amount.
• We will notify you via email once the refund has been processed.

8. Dispute Resolution

We aim to resolve all concerns amicably. If you are unsatisfied with our service for any reason, please contact us first before initiating a chargeback or dispute. We are committed to working with you to find a fair solution.

9. Contact Us